Effective Date: 01-Aug-2024
At Tring, we strive to provide you with a seamless and enjoyable food and grocery delivery experience. However, we understand that situations may arise where you may need to request a refund. This Refund Policy outlines the circumstances under which refunds are issued.
Refunds may be provided under the following conditions:
If your order is significantly delayed beyond the estimated delivery time provided at the time of order confirmation, you may be eligible for a refund. "Significant delay" is defined as a delay of more than 60 minutes beyond the estimated delivery window.
If you receive an incorrect item that does not match what you ordered, you are eligible for a refund.
To initiate a refund request, please follow these steps:
Reach out to our customer support team within 24 hours of receiving your order. Provide your order number and details regarding the issue (delay or incorrect item).
For refunds related to incorrect items, you must raise return request within 60 minutes of the order delivered time. Our team will guide you through the return process and if you are eligible for refund then your refund will be processed eithin 5-7 working days.
Once we receive the returned product and verify the issue, we will process your refund. You will receive a notification confirming the approval of your refund.
Refunds will be processed to the original payment method used for the order. Please allow 5-7 business days for the refund to be credited in your account.
Please note that refunds will not be issued under the following circumstances:
Tring reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our app and website. Your continued use of our services after any modifications constitutes acceptance of the revised policy.
If you have any questions or concerns regarding our Refund Policy, please contact us:
Thank you for choosing Tring. We appreciate your understanding and look forward to serving you better!
